Hotel Indigo Naperville Riverwalk, an IHG Hotel

This hotel is just SUPER legit - great location, fantastic amenities, and phenomenal staff. Regarding the latter, Ashley at the front desk was simply amazing: warm, welcoming, friendly and incredibly helpful. When we checked in, she made a point to alert us that there was "an event happening in the restaurant below us, that may make some noise until mid-evening;" and then told us to let her know if it was bothersome at all (which it wasn't). When my wife mentioned (in passing) her pet allergies (it's an animal-friendly hotel), Ashley immediately commiserated - noting HER allergies, and encouraged us to let us know if there was ANY problem at all with our room (there wasn't). This kind of service, kindness, and personal attentiveness simply doesn't happen any more! The rooms themselves are GREAT. The downtown Riverwalk is a pretty happening locale these days - but the in room heat unit allows for a constant fan that creates a comforting white noise, blanketing any street noise that might otherwise interfere with sleep. Speaking of sleep, the beds are AWESOME - I rarely sleep well in hotels, but had a GREAT night's sleep. And the shower is huge with excellent water pressure. All in all, a truly first-rate hotel experience - one of the best we've had. Thank you Ashley - and everyone at Indigo - for making us feel so at home!! :-)

This hotel is just SUPER legit - great location, fantastic amenities, and phenomenal staff. Regarding the latter, Ashley at the front desk was simply amazing: warm, welcoming, friendly and incredibly helpful. When we checked in, she made a point to alert us that there was "an event happening in the restaurant below us, that may make some noise until mid-evening;" and then told us to let her know if it was bothersome at all (which it wasn't). When my wife mentioned (in passing) her pet allergies (it's an animal-friendly hotel), Ashley immediately commiserated - noting HER allergies, and encouraged us to let us know if there was ANY problem at all with our room (there wasn't). This kind of service, kindness, and personal attentiveness simply doesn't happen any more! The rooms themselves are GREAT. The downtown Riverwalk is a pretty happening locale these days - but the in room heat unit allows for a constant fan that creates a comforting white noise, blanketing any street noise that might otherwise interfere with sleep. Speaking of sleep, the beds are AWESOME - I rarely sleep well in hotels, but had a GREAT night's sleep. And the shower is huge with excellent water pressure. All in all, a truly first-rate hotel experience - one of the best we've had. Thank you Ashley - and everyone at Indigo - for making us feel so at home!! :-)